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Customer Service Representative 

Oakwood Japan is now recruiting people who are dynamic, enjoy working in a team environment, and have a strong desire to join a global company with an international training program and opportunities for advancement.

Since we are expanding, there are a lot of opportunities for rapid growth within the company.
Job content
- To assist our residents efficiently, courteously, and professionally at all times.
- To perform all all around Customer Service tasks (Front Desk & Concierge, cashier, telephone operator, reservations and lounge attendant)
Required qualifications
- Excellent customer service skills
- Good written and verbal communication skills
- Must currently reside in Japan
- Hotel or serviced apartment experience preferred
- Proficiency with MS Office and ability to quickly learn other computer application(s)
- Japanese working visa required
- English: Business level
- Japanese: Business level
Japanese reading/writing ability required
Work location
Candidate will be working at one of the following locations:
Oakwood Premier Tokyo Midtown
Oakwood Premier Tokyo
Oakwood Residence Akasaka
Oakwood Residence Aoyama
Oakwood Residence Azabu Jyuban
Oakwood Residence Roppongi T-cube
Oakwood Apartments Shirokane
Oakwood Apartments Roppongi Central
Oakwood Apartments Minami Azabu
Oakwood Apartments Azabudai
Oakwood Hotel & Apartments Ariake
Working hours
Work schedule varies and may include working on holidays, weekends and alternate shifts.

* Night Shift for Oakwood Premier Tokyo Midtown, Oakwood Premier Tokyo, and Oakwood Hotel & Apartments Ariake
Type of hire
Full-time (Probation for first 3 months)
Annual salary starting from 3 million yen. *Compensation package will be determined according to company regulations and in consideration of individual's age and experience.
Number of
vacation days/leave
- Work schedule varies and may include working on holidays, weekends and alternate shifts
- Summer and Winter Vacation
- Paid Leave
- Congratulatory / Condolence Leave
Commuting Allowance
Full social insurance and medical insurance, BENEFIT ONE program (after probation period), Oakwood Asia Associate Rate
Web site
Career Path
The Successful Candidate will start as Customer Service Representative, and can grow in becoming Front Office Supervisor, and Front Office Manager. Or, they can utilize their experience as Customer Service and may explore options in different departments.
TOEIC scoreTOEIC Any score
Feature Foreign nationals welcome / Foreign exchange students welcome / Those with study abroad experience welcome
Apply for this Job
Kindly be advised that interviews will be conducted in Japanese.

Please apply through Japan Times Jobs, or send your resume by email or to the address below.
Your resume will not be returned.
Please send either Japanese resume or English resume.
[Contact info] 〒105-0001  3-1-29 Jingumae
Shibuya-ku, Tokyo
E-mail / hr.japan@oakwoodasia.com
Tsunaki (Ms.)
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